Technical Support Terms
taiamk.pro understands that post-purchase technical support is an important part of the customer experience. However, please note that with the competitive pricing of our Automatic Mouse and Keyboard software products, we provide a basic level of support to ensure you can get the most value out of your product. .
Basic Support
We provide basic technical support via email or the chat system on our website. This includes issues such as software installation, basic technical troubleshooting, and questions about product usage.
Limited Support
For support requests beyond the basic scope, such as specific command writing, remote repair or detailed technical advice, we may charge a reasonable fee to cover the time taken. time and resources used. This service fee will be notified in advance and will only be implemented after receiving consent from the customer.
Support Time
Our support service is available during business hours Monday to Friday. Requests submitted outside of these hours will be processed the next business day.
Customer Commitment
We expect customers to understand and respect the limitations of support services. Making unreasonable support requests or putting unnecessary pressure on your support team can impact the quality of service for all customers.
We are committed to providing quality and fair support to all customers. Your cooperation and understanding is the key for us to improve and maintain service quality.